FAQs

Yes, we provide dermatology care for anyone who has this type of healthcare coverage . Typically, a referral is required from your primary care provider for dermatology services if you participate with a Medicaid plan. Medicare patients do not require a referral for dermatology coverage.

It may vary, but generally speaking, the time spent at your appointment will be based the type and amount of concerns that you are having. Please keep in mind that we are a specialist office, we value your time and you. Although the wait to see the healthcare provider may be longer than desired at times, we value the time that you spend with us. We cannot always predict the amount of time that your appointment will take as we focus on each concern that our patients have. If you request a skin exam and a biopsy is recommended, we typically provide this service on the same day.

Yes. 

At Georgia Skin and Cancer Clinic, we utilize Complete.MD to offer our patients access at their fingertips. Patients can Pre-Register, view past and upcoming appointment details, schedule appointments, view and pay statements, message healthcare providers directly, and must more! You can visit our patient portal by clicking here. Accounts are set up for patients when an email address is provided upon scheduling an appointment.

If you have any additional questions regarding your patient portal account, please call our office at (912)925-0067 or email our Portal Support Team and we will be happy to assist you.

Yes.

Our goal with our patient portal is to make things easier and more accessible for our patients. We are happy to say, using Complete.MD for the family has never been easier! Once a patient account has been established, this patient will be deemed the “profile owner”. Any other patients added using the same email address will be under the initial patient with them as an “Authorized User”.

To navigate to another patient’s account on the shared portal, you will log in using the same credentials. Click on the patient’s name shown in the top right corner of the screen. Then click on the blue arrow next to “Georgia Skin and Cancer Clinic”. This will open up a list of all patients associated with your patient portal account. By clicking the blue arrows next to the patient’s name for whom you wish to access the patient portal, you will be able to switch to their patient account. You can always verify which patient account you are in by seeing the name shown in the top right corner of the screen.

If you have any additional questions regarding the patient portal please call our office at (912)925-0067 or email our Portal Support Team and we will be happy to assist you.

Yes.

When you scheduled your appointment, if you provided your email address, you should have received a welcome email from Complete.MD containing information to establish your patient portal account. If you have misplaced this information, please contact our office and a team member will be happy to send you a password reset email.

Upon logging in to our patient portal, Complete.MD, you will see a group of icons. To pre-register, click the “Pre-Registration” icon. The system will walk you through a series of questions to capture the information needed for your medical record. Complete.MD sends the information directly to our system in the office, so there is no need to print or bring the paperwork with you; just be sure to bring your picture ID and Insurance card(s) with you to your appointment. Even if you load your cards into the system during the pre-registration process, our staff will still need to scan and verify your identification and insurance card(s) in the office.

If you have any additional questions regarding pre-registration, please call our office at (912)925-0067 or email our Portal Support Team and we will be happy to assist you.

We have a dedicated team of dermatology trained healthcare professionals to include physicians, nurse practitioners and physician assistants. Each of them has a profound medical experience and degree. Also, we have nurses and medical assistants on our clinical team to assist in your care. Our staff has the expertise and will strive to provide timely, efficient dermatology care for all of our patients!

Visiting the dermatologist on a regular basis will not only help keep your skin health in tact. It may also help keep the rest of your body healthy.

Dermatology Care is important because:

• Skin cancer is easier to treat when found early
• Skin cancer prevention
• Improve overall appearance
• Skin care regimen can help improve skin texture
• Many skin conditions such as psoriasis and eczema need monitoring for best treatment results

We make every effort to ensure that you do not have to schedule an additional appointment for biopsy, which means we perform biopsies the same day as your skin exam visit. If indeed a biopsy is performed , we will utilize the services of an outside lab to obtain pathology results (please notify us of your designated lab). Results may take two weeks to be reported, one of our dedicated pathology coordinators will call with results and can schedule additional treatment(if required).

Medical Questions Regarding your Care: We have a team of medical support professionals who are dedicated to taking patient calls Monday – Thursday 8:00 AM – 5:00 PM and Friday 8:00 AM – 4:00 PM. The phone support team receives many calls in a day’s time so calls are prioritized. If your call is not of an urgent nature, please allow 24 hours for a return call. You may be asked to leave a message for the medical support team, we strive to return these calls as soon as possible. Contact 1-800-599-0067 for assistance with any of the Georgia Skin & Cancer Clinic locations.

Emergency Calls: In the event of a non-life threatening emergency during normal business hours, please call our main office (1-800-599-0067) and notify us of the emergency. For non-life threatening emergencies after hours please contact our main office as listed above to be issued further call instructions on how to reach Dr. Sidney Smith via his mobile number. For critical life threatening emergencies, please call 911 or report to the emergency room.

Prescription Refills: If you need a refill on a prescription previously given by our office, we ask that you contact your pharmacy directly and they will contact us with the refill request. This process ensures that your request will be handled promptly. Our medical support team will issue the request to the healthcare provider for authorization and will send the prescription back to the pharmacy. Please allow 48 hours for refills.

Many times your insurance carrier will require a prior authorization for treatments. Unfortunately, We have little control over this process as your insurance plan sets the criteria. We have team members who are dedicated to ensuring that you receive the requested treatment. Many times this involves completing and faxing forms, lengthy phone calls and emails. Please allow 7-10 days for prior authorizations, we make every effort to streamline this process to ensure the best outcome. You may be asked to schedule a nurses visit to include you in this process and to obtain additional information to ensure you receive the desired treatment. We understand that this process can be frustrating but know that we are here for you and will take every measure to ensure that you receive the prescribed treatment.

Yes, We are under contract with your insurance company and are required to take co-payments at each visit.